Tuesday, February 20, 2007

Queue psychology


Queues - they're such a thing that we can't avoid nowadays. They're almost everywhere : in supermarkets, cloackrooms, canteens, doctors offices, libraries etc. Although we collide with queues nearly each day not all people can handle them.
Queues require much patience because in most cases people have to stand in one place doing nothing and that really gets on their nerves. Some people crack inside and go out of the queue because they don't have enough patience or time.
What is important queues can be various - combined and single. Combined ones have the "social justice"- the first person in is the first person out. In single queues you don't have the feeling as though someone else has unfairly skipped the queue before you.
Let's take a queue in a supermarket as an example. Queing here can even cause paranoia - when you stand in a queue and you know that the queues beside you are going faster. Many people can't stand this. Luckily psychologists have some suggestions - people have to assume that all queues are almost the same, they are the same length and move at the same speed. Let's say we have 4 queues, so the chance that you will "cross the finish line" first is one out of four.
To sum up, I would like to say that queing is not such a terrible thing as long as we know how to make it not so annoying and to remember that it isn't going to take our whole life.

1 comment:

janina said...

all i can say..well done!;)i loved your summary because it was a bit different..as far as i remember none of us made comparisons or examples;)